PRO-FOR U CORP
Refund & Return Policy
Returns, defects, cancellations, refunds, and product-provider warranties
Effective date: July 31, 2026
1. Standard Return Window
Unless a product listing or applicable law provides a longer period, eligible items may be returned within 30 calendar days after confirmed delivery. Returns within this standard period may be requested without stating a reason, subject to the eligibility, authorization, inspection, shipping-cost, fraud-prevention, and other terms of this Policy. Contact us before sending any item. Unauthorized returns may be delayed or refused where lawful.
2. Return Eligibility
For a return requested within the standard 30-day period, the item should be returned with included components, manuals, accessories, and packaging where reasonably available. Reasonable inspection does not by itself make an item ineligible. After inspection, any refund may be reduced for missing parts, damage, alteration, contamination, or use beyond what was reasonably necessary to inspect the item, to the extent permitted by law. Items returned in materially different condition, or items that cannot reasonably be identified as the item purchased, may be denied where lawful.
3. Non-Returnable or Restricted Items
The following may be non-returnable where clearly disclosed and lawful: personalized or custom items; final-sale clearance items; gift cards; downloadable products; opened hygiene-sensitive goods; hazardous materials; and items prohibited from return by law or carrier rules. Defective, misdescribed, damaged, recalled, or unlawfully supplied goods remain subject to applicable legal rights.
4. Damaged, Defective, Incorrect, or Incomplete Items
Contact us promptly with the order number and reasonable evidence. Depending on the circumstances and law, the available remedy may include replacement, repair, missing-part shipment, refund, or coordination with the responsible brand or warranty provider. We do not require a consumer to waive legal rights as a condition of reporting a safety concern.
5. Return Authorization and Shipping
A return is not approved until PRO-FOR U issues return instructions or other written authorization. Unless applicable law or an express written term requires otherwise, the customer is responsible for all return shipping costs, including returns requested within the standard 30-day period. A return label supplied for convenience may be deducted from the refund when disclosed in the return authorization. The customer bears the risk of loss or damage during return shipment until the item is received. Nothing in this paragraph limits any non-waivable right concerning an incorrect item, verified defect, recall, material misdescription, or other circumstance for which applicable law requires a different allocation of return costs.
6. Refund Timing and Method
After receipt and inspection, an approved refund will be issued to the original payment method unless otherwise agreed or required by law. Processing time varies by financial institution. Unless applicable law or an express written term requires otherwise, original shipping, expedited-shipping, handling, and return-shipping charges are nonrefundable. Any lawful adjustment for condition, missing components, damage, use, or other applicable factors will be documented as part of the return review.
7. Requests After the Standard 30-Day Return Period
A request submitted after the standard 30-day return period is not automatically eligible for return, refund, exchange, or store credit. To the extent permitted by law, PRO-FOR U may review and approve or deny a late-return request on a case-by-case basis. Approval of one late return does not create an obligation to approve another late return or establish a continuing course of dealing.
If PRO-FOR U agrees to consider a late return, the customer remains responsible for return shipping and must follow the issued instructions. After receipt and inspection, PRO-FOR U may offer a partial refund, store credit, replacement, repair, or another commercially reasonable resolution agreed with the customer. The amount and form of any resolution may reflect the stated return reason, elapsed time, product condition, use, wear, damage, cleanliness, completeness, missing parts, packaging, installation or modification, safety considerations, current market value, whether the item can reasonably be resold or otherwise remarketed, shipping and handling expenses, and other relevant transaction-specific circumstances, subject to applicable law.
Reward Points or other promotional benefits associated with a late-returned item will be adjusted to prevent duplicate recovery. Unused points may be reversed or canceled. If associated points or benefits have already been redeemed, the corresponding value may be deducted from any refund or credit, or otherwise recovered through a lawful account adjustment, to the extent permitted by law and reflected in the transaction records.
8. Cancellations
Request cancellation immediately. We cannot guarantee cancellation after processing or shipment. If an order or item is canceled before shipment, captured payment for that item will be refunded. Shipment delays are handled under the Shipping Policy and applicable federal law.
9. Exchanges
We may process exchanges as a return and new order. Price and inventory are not guaranteed until the replacement order is accepted.
10. Chargebacks and Duplicate Recovery
Contact us first when practical. A customer may not obtain duplicate reimbursement through both a refund and a chargeback. We may pause a refund while a payment dispute is pending and provide transaction records to the payment provider, without restricting non-waivable billing rights.
11. Product Warranties and Brand Responsibility
A product warranty, if any, is provided by the warrantor identified in the listing, packaging, manual, or warranty document. For Partner Products, the responsible brand, manufacturer, importer, distributor, or other product provider remains responsible for product-specific warranty performance, design, manufacture, testing, warnings, certifications, safety, regulatory compliance, recalls, and intellectual-property clearance. PRO-FOR U administers customer service and returns only to the extent stated and does not adopt a partner’s warranty unless PRO-FOR U expressly issues it in writing.
12. Abuse and Fraud
We may deny, limit, or investigate returns involving materially false information, substituted items, serial-number mismatch, intentional damage, excessive or repeated return abuse, unauthorized shipment, or other fraud, subject to applicable law. Legitimate exercise of consumer rights is not abuse.
13. Contact
Email service@pro-foru.com with the order number and requested remedy.
Non-waivable rights — Nothing in this policy limits warranties, refund rights, remedies, or statutory protections that applicable law does not permit to be limited.
